Global Patient Services Coordinator
New
O
OvivaDigital healthcare
Remote PolandFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- German: C1 level; English: C1 level; French (desirable)
- Experience
- Typical minimum of 2-4 years of experience in an operations, customer service, or administrative environment.
- Required Skills
- SalesforceCRMData management
Requirements
- Typically have 2-4 years of experience in an operations, customer service, or administrative environment.
- Have proven experience in data management and multi-channel communication.
- Have experience using Salesforce or a similar CRM platform to manage complex data entries.
- Have German language skills at C1 level.
- Have English language skills at C1 level.
- Be able to build rapport and provide clear information across digital and voice channels.
- Be able to pivot between reactive support and proactive administrative tasks.
- French language skills are desirable.
- Experience in a high-volume administrative or customer operations role is desirable.
- Strong organizational skills are desirable.
Responsibilities
- Provide patient support by phone, email, and chat, responding to inquiries about referral status and treatment.
- Conduct outbound outreach to collect missing patient information.
- Process referrals, documentation requests, and surveys to meet insurance and healthcare provider requirements.
- Update patient records and referrals in Salesforce and the CRM in real time.
- Handle fax and email uploads and maintain referral data quality.
- Meet targets for utilization, Average Handling Time (AHT), and quality audits.
- Follow safeguarding protocols and escalate concerns through the correct Operations channels.
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