Senior Manager, Enterprise Revenue Architect
G
GongB2B SaaS
Remote (US)Full-TimeManager
SalaryThe annual salary hiring range for this position is $181,000 - $239,000 USD.
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Job Details
- Experience
- 2+ years of direct people management experience; 6–10+ years of total proven experience in customer-facing roles
- Required Skills
- People ManagementChange ManagementCustomer SuccessAccount Management
Requirements
- At least 2 years of direct people management experience leading Customer Success, Account Management, or Professional Services teams.
- 6–10+ years of total experience in customer-facing roles such as Customer Success Manager, Account Manager, or Implementation.
- Experience in a B2B SaaS company.
- Experience working with financial services or healthcare customers, or professional work experience in those industries.
- Track record of coaching others to manage relationships with VP- and C-suite-level stakeholders and lead value or ROI conversations.
- Ability to work with internal stakeholders across Sales, Product, Support, Marketing, and executive teams.
- Communication, negotiation, and presentation skills to influence at the leadership level.
- Data-driven approach to measurable outcomes and team-wide KPIs.
Responsibilities
- Recruit, develop, and lead a high-performing team of Revenue Architects.
- Coach the team on account strategy, executive presence, and value realization.
- Partner with senior go-to-market leaders to design and oversee revenue transformation strategies using Gong’s AI Operating System.
- Guide the team in mapping customer processes to AI-driven workflows.
- Drive adoption initiatives and behavior change across enterprise customers.
- Use data-driven insights to quantify customer outcomes and demonstrate ROI.
- Own the team’s aggregate renewal strategy and execution, partnering on growth and net dollar retention.
- Collaborate with Product, Sales, Marketing, and other internal leaders on the customer experience.
- Drive adoption and usage to accelerate time-to-value and support retention and expansion.
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