Bilingual Pharmacy Support Call Center Representative
I
IQVIAPharmacy support
Contract Remote Role – Location (Open to Remote US), ESTContractMiddle
Salary18 USD per hour
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Job Details
- Languages
- Bi-lingual (English/Spanish)
- Experience
- Call center experience required (3+ years preferred)
- Required Skills
- Customer support
Requirements
- Have a high school diploma or equivalent.
- Have pharmacy technician experience.
- Be HIPAA certified.
- Have call center experience; 3+ years is preferred.
- Work 40 hours per week under moderate supervision.
- Be bilingual in English and Spanish.
- Medical claim processing experience is a plus.
Responsibilities
- Provide initial support to customer requests by telephone, email, fax, or other available contact methods.
- Assess users’ issues and provide first-level support for problem resolution.
- Handle requests involving card activation, program eligibility, program benefits, and submission rejection troubleshooting.
- Document information specific to each resolution.
- Escalate unresolved issues promptly to the appropriate area.
- Recognize operational challenges and recommend improvements to management.
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