Pharmacy Support Call Center Representative
I
IQVIAPatient support
Source API remote eligibility restrictions: United States, 11:00 am–8:00 pm ET; other available shifts: 8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, or 10:00 am–7:00 pm ETContractMiddle
Salary18 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Call center experience required (3+ years preferred)
- Required Skills
- DocumentationCustomer support
Requirements
- Have a high school diploma or equivalent.
- Have pharmacy technician experience.
- Be HIPAA certified.
- Have call center experience; 3+ years is preferred.
- Be able to work 40 hours per week.
- Medical claim processing experience is a plus.
- Bilingual English/Spanish ability is a plus.
Responsibilities
- Provide initial support to customer requests by telephone, email, fax, or other available contact methods.
- Assess users’ issues and provide first-level problem resolution.
- Handle requests about card activation, program eligibility, program benefits, and submission rejection troubleshooting.
- Document information about each resolution.
- Escalate unresolved issues promptly to the appropriate area.
- Recognize operational challenges and suggest recommendations to management.
View Full Description & ApplyYou'll be redirected to the employer's site
