Customer Support Specialist
New
A
Amber LabsCustomer support
Location: Phoenix, AZFull-Time
Salary24 - 29 USD per hour
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Job Details
- Required Skills
- Problem SolvingTime ManagementWritten communicationVerbal communicationCustomer support
Requirements
- Demonstrate strong written and verbal communication skills.
- Bring a professional, patient, and customer-focused approach.
- Use good listening, problem-solving, and organizational skills.
- Show attention to detail and a commitment to providing accurate information.
- Manage time effectively, prioritize tasks, and follow through on commitments.
- Work independently and collaborate with colleagues in a remote environment.
- Be willing to learn new software, digital tools, and internal procedures.
- Handle customer and business information responsibly.
- Previous customer service, customer support, client relations, or similar experience is advantageous but not essential.
- A high school diploma or equivalent may be beneficial.
Responsibilities
- Respond to customer and client inquiries through approved channels, including phone and email where required.
- Identify customer needs and provide clear, accurate information.
- Handle routine questions and coordinate complex issues with the appropriate team.
- Follow up on outstanding requests and communicate updates.
- Maintain accurate records of customer interactions, inquiries, and actions taken.
- Use company-approved systems and digital tools to organize information and manage requests.
- Identify recurring customer concerns and share relevant feedback with colleagues.
- Follow established procedures, confidentiality requirements, and data protection practices.
- Organize daily tasks, manage competing priorities, and meet agreed service expectations.
- Collaborate with colleagues to support timely responses and effective issue resolution.
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