Customer Success Manager
New
B
BritiveCloud security
Must be based in the US or Canada.Full-TimeManager
SalaryThe estimated base salary for this role is $120,000 - $150,000 annually.
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Job Details
- Experience
- 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role
- Required Skills
- AWSProject ManagementCybersecurityCustomer Success
Requirements
- Have 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role.
- Bring experience managing large enterprise accounts with complex, multi-stakeholder environments.
- Have experience with multi-phase deployment projects.
- Demonstrate strong project management skills, including managing structured programs and timelines.
- Have strong communication and presentation skills for technical and executive audiences.
- Understand cybersecurity, cloud environments, and identity technologies, including PAM, IAM, IGA, SSO, and RBAC/ABAC models.
- Be familiar with AWS, Azure, or GCP and identity providers such as Okta and Azure AD.
- Have experience coordinating across sales, engineering, product, and support teams and keeping senior executives informed.
- Have experience in a fast-paced, early-stage, or high-growth startup.
- Be based in the US or Canada.
- Nice to have: experience with security-focused, compliance-heavy, or regulated-industry customers.
- Nice to have: familiarity with Terraform, Kubernetes, or HashiCorp Vault.
- Nice to have: prior experience at a PAM, IGA, or cloud security vendor.
Responsibilities
- Serve as the primary post-sale contact and strategic advisor for a portfolio of enterprise accounts.
- Build relationships with technical stakeholders, security leaders, and executive sponsors.
- Lead structured onboarding programs and manage end-to-end customer deployment plans.
- Host monthly technical check-ins to review platform health, resolve blockers, and drive adoption.
- Prepare and deliver Quarterly Business Reviews demonstrating value, usage trends, and roadmap alignment.
- Monitor account health, identify churn risks, and develop mitigation plans.
- Coordinate with Customer Success Engineers on technical implementation and configuration blockers.
- Work with Product Management, Pre-Sales, Sales teams, and Account Managers on handoffs, renewals, and expansion.
- Provide account updates and escalation information to the VP of Customer Success, CRO, and CEO.
- Advocate for customer needs and drive case studies, reference calls, and product council participation.
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