Director of Strategic Operations, Litigation Support

New

JobgetherLitigation support

Based in the United StatesFull-TimeDirector

Salary$150,000–$190,000 per year. Bonus included.

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Job Details

Experience: At least 5 years of experience in operations, strategy, or business operations
Required Skills: Project ManagementBusiness Operations

Have at least 5 years of experience in operations, strategy, or business operations.
Bring experience ideally from legal services, professional services, or a high-growth startup.
Demonstrate the ability to independently manage ambiguous, high-stakes projects from diagnosis through implementation.
Have experience managing concurrent initiatives, including process rollouts, jurisdictional expansion, and leadership-driven projects.
Have hands-on experience developing and maintaining operational reporting frameworks for SLAs, productivity, error rates, and other performance metrics.
Have experience partnering with product and technical teams to define requirements, evaluate trade-offs, and oversee projects through delivery.
Show strong analytical skills and the ability to learn complex domains, including court filing and Service of Process regulations.
Have experience preparing executive-level and board-ready materials.
Have experience working with people managers to improve performance through structured processes, coaching, and constructive feedback.
Bring a track record of scaling operations, teams, or processes across markets, jurisdictions, or service lines.
Be comfortable with evolving responsibilities, shifting priorities, and a high degree of autonomy.

Collaborate with the Litigation Support General Manager to define strategic priorities and shape the operational roadmap.
Lead cross-functional projects, go-to-market operations, and process design initiatives from conception through implementation.
Identify inefficiencies and implement solutions to improve performance and support expansion into new jurisdictions, client segments, and service lines.
Coordinate organizational transitions, team design, process rollouts, and relationships with delivery teams, including SLAs and escalations.
Establish quality standards, monitor performance, and work with managers on coaching and process improvement.
Develop leadership reporting frameworks for SLAs, productivity, error rates, case completion, and other operational indicators.
Conduct strategic and operational research and prepare executive- and board-ready presentations with recommendations.
Partner with product and technical teams to define requirements, assess trade-offs, and manage initiatives from research through execution.
Own workforce planning, including recruitment, onboarding, and ramp-up strategies.
Research California court filing and Service of Process rules and lead process design for expansion into additional states and jurisdictions.

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