Senior Renewal Operations Manager
New
J
JobgetherRevenue operations
Based in CanadaFull-TimeManager
SalaryUnited States base salary range of $104,800–$176,400 USD, excluding bonuses, equity, and benefits. Sales roles may be eligible for incentive compensation targeted at up to 100% of offered base salary; this role is positioned within operations rather than direct sales.
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Job Details
- Required Skills
- SQLSalesforceMicrosoft ExcelGoogle Sheets
Requirements
- Have proven experience in Renewals Operations, Revenue Operations, Sales Operations, management consulting, strategy, or a comparable analytical and problem-solving function.
- Demonstrate ownership of operational improvements and cross-functional initiatives.
- Have hands-on experience with consumption-based and subscription renewal motions, including renewal forecasting, retention reporting, and renewal closing mechanics.
- Apply structured problem-solving to ambiguous challenges, prioritize effectively, and drive initiatives through implementation.
- Have advanced proficiency in Excel or Google Sheets and the ability to build and validate models from scratch.
- Translate complex analysis into clear recommendations and actions.
- Have experience using Salesforce for pipeline and renewal reporting, with an understanding of CRM, subscription and entitlement data, quoting, billing, and related go-to-market systems.
- Understand renewal complexities such as co-terming, amendments, expansions, downgrades, price changes, multiyear agreements, auto-renewals, procurement requirements, and approval policies.
- Influence outcomes without direct authority and collaborate with field teams, senior leadership, and technical stakeholders.
- SQL or equivalent data-querying experience is preferred but not required.
Responsibilities
- Own and continuously improve the end-to-end renewal operating model, from identification and assignment through risk management, forecasting, quoting, closing, and post-renewal data hygiene.
- Develop and optimize operating cadences that guide renewal execution and establish consistent processes.
- Define, maintain, and evolve retention reporting, including gross and net retention, churn, downgrades, and renewal performance drivers.
- Partner with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve CRM, subscription and entitlement records, quoting, orders, billing, reporting, and data flows.
- Translate business needs into requirements and validate solutions.
- Simplify and scale renewal workflows using automation, standardized processes, alerts, playbooks, and self-service insights.
- Support renewals planning and capacity management through segmentation, coverage models, productivity assumptions, capacity modeling, target setting, and scenario planning.
- Own and mature the Renewal Operations case-management program, including intake, triage, routing, service-level visibility, resolution, and root-cause analysis.
- Document processes, mentor colleagues on renewal operations, and contribute the renewals perspective to Revenue Operations initiatives.
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