Senior Solutions Architect Operations Manager
New
G
GitLabDevSecOps software
Remote, Canada; Remote, United StatesFull-TimeManager
SalaryUnited States Salary Range $115,200 — $194,400 USD
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Job Details
- Required Skills
- Project ManagementSQLSalesforceMicrosoft ExcelGoogle SheetsReportingCRM
Requirements
- Have relevant experience in Solutions Architect, Sales, Revenue, or Customer Experience Operations.
- Understand technical sales, pre-sales and post-sales, SA engagement models, and technical evaluations.
- Understand how SAs demonstrate customer value, support growth, and coordinate with post-sales teams.
- Have hands-on experience with Salesforce or comparable customer relationship management (CRM) tools.
- Bring experience with reporting, data quality, and workflow improvement, and translate field needs into clear system requirements.
- Apply structured problem-solving to turn ambiguous issues into clear workstreams, own delivery, and sustain measurable improvements in efficiency and adoption.
- Have strong quantitative skills and proficiency in Excel or Google Sheets for capacity, coverage, productivity, and scenario modeling.
- Have strong hands-on experience with artificial intelligence (AI)-native tools to support custom reports and data modeling scenarios.
- Use sound judgment and project management skills, work independently, build trust, and influence across a global, distributed organization.
- Preferred: experience supporting a technical field organization in business-to-business software.
- Preferred: SQL or equivalent data-querying experience.
- Preferred: experience with GitLab, DevSecOps, or AI-enabled automation.
Responsibilities
- Own the SA operational toolkit and business requirements for systems, workflows, processes, reporting, and documentation.
- Partner with Revenue Technology, Revenue Analytics, and system owners on implementation, validation, data quality, and operational controls.
- Manage tooling, access, assignment, and data support requests, including triage, routing, resolution visibility, and root-cause improvements.
- Improve workflows for requesting, assigning, and tracking SA engagements, and automate manual steps.
- Document and operationalize the SA engagement model, including responsibilities, rules of engagement, handoff criteria, and required customer information.
- Own SA reporting requirements and data quality standards, and provide visibility into capacity, engagement, technical evaluation progress, and outcomes.
- Support SA leaders with coverage and capacity planning, business reviews, and operating rhythms.
- Turn field feedback into operational improvements by leading testing, rollout, and documentation, partnering on enablement, and following through on adoption.
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