Supervisor - Program Management
New
J
JobgetherPharmaceutical services
Remote opportunity ... based in the United States.Full-TimeManager
Salary43,888 - 65,625 USD per year
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Job Details
- Experience
- Five or more years of relevant experience in pharmacy benefit management, specialty pharmacy, or patient support and access services; at least three years of experience in pharmacy and/or medical benefit verification, prior authorizations, and/or appeals.
- Required Skills
- Microsoft OfficeProcess improvement
Requirements
- Have an associate or bachelor's degree in a relevant discipline, or equivalent professional experience.
- Have five or more years of relevant experience in pharmacy benefit management, specialty pharmacy, or patient support and access services.
- Have at least three years of experience in pharmacy and/or medical benefit verification, prior authorizations, and/or appeals.
- Bring demonstrated customer service experience; call center experience is an advantage.
- Have the ability to supervise employees, establish priorities, manage performance, and develop a collaborative team.
- Have analytical and problem-solving abilities, including experience monitoring performance metrics and implementing process improvements.
- Be proficient with Microsoft Office applications and able to maintain program documentation, reports, and training materials.
- Have strong verbal, written, and presentation skills.
- Be able to manage multiple priorities, coordinate daily activities, and meet deadlines.
- Be willing to work a flexible schedule, participate in virtual and in-person meetings, and travel when required.
Responsibilities
- Oversee daily program activities in accordance with contractual scopes of work, standard operating procedures, program guidelines, and approved budgets.
- Supervise and coordinate approximately 1–20 direct reports; assign responsibilities, set priorities, and monitor productivity.
- Develop and monitor program metrics, service-level agreements, quality indicators, and operational performance measures.
- Identify performance gaps, recommend improvements, and ensure employees adhere to quality, service, and program standards.
- Participate in recruitment, interviewing, employee evaluations, onboarding, and ongoing training.
- Develop and update training materials, project-specific procedures, and workflow documentation.
- Investigate and resolve complex cases, escalated concerns, and unresolved operational issues.
- Coordinate with program managers, supervisors, and internal departments to align priorities and resolve issues.
- Conduct monthly team meetings, prepare agendas and minutes, and communicate program updates and goals.
- Maintain documentation and ensure daily activities align with contractual commitments and organizational policies.
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