Manager, Mainframe Systems Programming
New
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EnsonoManaged IT services
Location: Remote - United StatesFull-TimeManager
Salary$102,000 to $148,000 annually based on a full-time schedule. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance, and an equity grant under our Associate Equity Appreciation Program.
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Job Details
- Experience
- 10 years of Mainframe Systems Programming experience; 5+ years of related experience within an IT Operations environment with a bachelor’s degree (relevant work experience will be considered in place of a bachelor’s degree); 3 - 5 years of management experience in related field
- Required Skills
- SharePointMicrosoft ExcelMicrosoft OfficeServiceNow
Requirements
- 10 years of Mainframe Systems Programming experience.
- 5+ years of related experience in an IT Operations environment with a bachelor’s degree; relevant work experience may be considered in place of a bachelor’s degree.
- 3–5 years of management experience in a related field.
- Microsoft Office skills, including Microsoft Project, Excel, Word, Teams, and SharePoint.
- ServiceNow or similar ITSM tool skills, including Incident, Request, Change, and Problem ticket workflows.
- Ability to coordinate and lead internal resources to accomplish key milestones.
- Strong communication and presentation skills, including the ability to deliver informative, well-organized presentations.
- Interpersonal, collaboration, and leadership skills to work across multiple organizational levels.
- Problem-solving skills, self-motivation, and attention to detail.
- Ability to learn quickly and work in a fast-paced environment.
Responsibilities
- Coordinate and delegate the assigned IT team’s systems programming responsibilities.
- Provide technical support for software solutions and direction to team leaders and resources.
- Manage the team’s ticket queue and follow up on aging tickets.
- Maintain weekly project management documents and track project status against client and business-unit activity.
- Assess and manage risks, and review assignments for accuracy and quality.
- Mentor team members and coordinate training sessions.
- Manage team performance and career development through regular one-on-one meetings.
- Set and review quarterly and yearly goals aligned with business-unit and company goals.
- Attend or facilitate client and team meetings, support client onboarding, and collaborate with other departments.
- Participate in internal and external audits and provide timely responses.
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