Customer Service Representative
New
T
Team Car Care (TCC)/JiffylubeCustomer service
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer serviceTime ManagementMultitaskingVerbal communicationActive listening
Requirements
- Have a high school degree or equivalent.
- Demonstrate strong active-listening skills.
- Demonstrate strong verbal-communication skills.
- Have problem-solving proficiency.
- Be able to multitask and manage time effectively.
- Customer sales experience is preferred.
Responsibilities
- Handle a large volume of inbound and outbound calls in a timely manner.
- Follow call scripts and use knowledge of company products and services to adapt when necessary.
- Identify customer needs, research issues, resolve complaints, and provide solutions.
- Maintain ownership of requests throughout the call lifecycle, including follow-ups with the escalation team.
- Memorize and refer to scripts for products and services during calls.
- Build positive customer relationships and handle questions, cancellations, and confirmations appropriately.
- Identify appropriate opportunities to upsell the company's existing products.
- Meet individual and team service, productivity, and quality targets.
- Record daily problems and remedial actions in the call-center database.
- Use call-center data and insights to recommend process improvements.
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