Customer Service Representative
New
F
Firstsource SolutionsHealthcare claims
United StatesFull-TimeJunior
Salary14 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1 Year Call Center Exp; Six months healthcare claims experience.
- Required Skills
- Customer serviceData entry
Requirements
- Have a high school diploma or GED.
- Have one year of call center experience.
- Have six months of healthcare claims experience.
- Read and interpret general business correspondence, procedure manuals, and specific plan documents.
- Demonstrate basic mathematical skills.
- Have intermediate typing skills.
- Be able to look for data-entry differences.
- Follow written directions, including emails and SOP documents.
- Be able to sit for long periods and maintain a private, secured room without distractions.
- Be flexible with scheduling, especially when overtime is in place.
- Be able to multitask, prioritize work, make judgment calls, and adapt to change.
Responsibilities
- Conduct outbound calls and campaigns when directed.
- Document all customer transactions in the host system.
- Adhere to scheduled shifts to ensure optimal phone coverage.
- Comply with regulatory guidelines.
- Safeguard PHI in accordance with Information Security Policies and Procedures.
- Follow safety guidelines outlined by the Illness and Injury Prevention Program.
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