Manager, Central Operations Quality Support
New
S
SharecareDigital health
Source API remote eligibility restrictions: United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum 5 years’ Medical Records experience preferred. Minimum 1 year management experience or 2 years lead experience preferred. Minimum 2 years training experience.
- Required Skills
- Microsoft Power BIWorkdayCoachingTrainingProcess improvementCRM
Requirements
- Have a bachelor’s degree or equivalent work experience.
- Have a minimum of 2 years of training experience.
- Hold CRIS certification.
- Have experience with Microsoft Suite applications, Visio, CRM, Power BI, and Workday.
- Medical Records experience of at least 5 years is preferred.
- At least 1 year of management experience or 2 years of lead experience is preferred.
- Demonstrate active listening and effective communication skills.
- Use emotional intelligence to navigate challenging conversations.
- Coach, develop, and provide constructive feedback.
- Build trust and maintain positive working relationships across teams and functions.
Responsibilities
- Maintain target turnaround times across all Central Operations queues.
- Provide decision-making support and handle urgent and escalated production and technical issues.
- Manage onboarding, participate in general orientation, and ensure ongoing training for new hires.
- Track individual and team performance using established tools and reporting, and provide visibility to the team.
- Coach direct reports through regular check-ins and documented feedback on performance, accountability, and development.
- Address performance challenges in partnership with leadership and HR as needed.
- Identify individual development opportunities and support progression and succession planning.
- Review and update processes and documentation to address gaps and outdated guidance.
- Identify process opportunities, determine quantifiable root causes, develop solutions, and review processes for continuous improvement.
- Carry out responsibilities in accordance with policies and procedures, including HIPAA and applicable state and federal regulations.
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