Lead Operations Support Analyst
New
J
JobgetherHealthcare operations
Fully remote position within the United States, Pacific Time business hours, Monday through Friday, generally between 8:00 a.m. and 5:00 p.m.Full-TimeLead
Salary30 - 37.5 USD per hour
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Job Details
- Experience
- At least five years of relevant experience in healthcare, human services, care coordination, or a related environment; at least two years of supervisory, team leadership, or lead-level experience in a healthcare environment. Seven years of relevant professional experience may be accepted in lieu of an associate degree.
- Required Skills
- Microsoft OfficeProcess improvement
Requirements
- Have an associate degree from an accredited college or university, or seven years of relevant professional experience in lieu of the degree.
- Have at least five years of relevant experience in healthcare, human services, care coordination, or a related environment.
- Have at least two years of supervisory, team leadership, or lead-level experience in a healthcare environment.
- Demonstrate analytical, critical-thinking, and problem-solving abilities, including operational issue investigation and technical troubleshooting.
- Be able to interpret contractual, regulatory, and program requirements and translate them into workflows, procedures, system configurations, testing scenarios, and reporting processes.
- Have strong written and verbal communication skills and the ability to collaborate across departments and with stakeholders.
- Demonstrate strong organizational skills and accuracy when managing documentation, reporting, audits, and system updates.
- Be able to manage multiple projects, competing priorities, and changing deadlines independently.
- Be proficient in Microsoft Office applications; familiarity with ITIL foundational concepts is preferred.
- Knowledge of Medicare, Medicaid, or other healthcare sectors and healthcare program operations is preferred.
- Be comfortable working remotely in a desk-based role involving extended computer use and Pacific Time business hours.
Responsibilities
- Provide first-level operational support, monitor system alerts, manage support tickets, run reports, investigate root causes, and coordinate issue resolution or escalation.
- Support initiatives, contract changes, system enhancements, and implementations from development and testing through operational deployment.
- Translate business, contractual, regulatory, and operational requirements into workflows, system updates, and process improvements.
- Participate in configuring and enhancing the Atrezzo platform, develop and execute user acceptance testing scenarios, and configure and validate assessments.
- Monitor contractual, regulatory, and program requirements; conduct audits and quality reviews to identify discrepancies and operational gaps.
- Define reporting requirements, identify data elements, collaborate with technical teams, and review reports for accuracy, completeness, and consistency.
- Develop, maintain, and review operational policies, procedures, and documentation.
- Guide and share knowledge with colleagues, recommend system and workflow enhancements, and support scheduled maintenance and on-call activities as needed.
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