Student Onboarding Specialist
T
TripleTenEdTech
Source API remote eligibility restrictions: MexicoFull-TimeJunior
Salary600 USD gross per month + monthly bonus based on KPIs.
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Job Details
- Languages
- Fluent Spanish and English at B1 level or above.
- Experience
- 1+ years in sales, retention, account management or customer service with a commercial component, in B2C (education, fintech, subscriptions or similar).
- Required Skills
- Customer serviceHubSpotAccount Management
Requirements
- Have 1+ years of experience in B2C sales, retention, account management, or customer service with a commercial component.
- Handle objections calmly and demonstrate results persuading customers to stay or buy.
- Be results-oriented, with a focus on how many students start.
- Be fluent in Spanish and have English at B1 level or above.
- Be organized and autonomous while managing many students in parallel and meeting tight deadlines.
- Maintain accurate CRM records.
- Be available for a 5/2 schedule with rotational weekend coverage.
Responsibilities
- Contact each new student within agreed timeframes and run the welcome call.
- Ensure students have their payment, access, and tools ready before the start.
- Understand each student's goals and situation, and connect the program to them.
- Handle doubts, objections, and early cancellation requests by offering alternatives and identifying reasons to continue.
- Follow up proactively with students who go silent, miss the start, or encounter a blocker in their first days.
- Record every interaction and outcome in HubSpot.
- Share insights learned from students with the team.
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