Seasonal Customer Experience Associate
New
P
ProphetXPrediction markets
Fully remote within the U.S., Working primarily in US time zones; Monday - Friday 6:00 PM – 2:00 AM ET or Thursday - Monday 6:00 PM – 2:00 AM ET.TemporaryEntry
Salary25 USD per hour
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Job Details
- Required Skills
- Google WorkspaceSlackZendeskCustomer support
Requirements
- Have prior customer support or CX experience at a sports betting, trading, or prediction markets company.
- Have working knowledge of prediction markets, including contracts, pricing, and settlement.
- Be able to explain prediction markets clearly to users.
- Have experience with Zendesk or similar support platforms.
- Have experience with Slack and Google Workspace.
- Be available for night and weekend shifts.
Responsibilities
- Respond to user questions over email and live chat.
- Use internal tools to diagnose issues, troubleshoot bugs, and resolve platform quirks.
- Connect with new and existing users across support channels to help them use the product.
- Monitor product stability and performance through user outreach, and escalate issues to Engineering and Product.
- Process and evaluate redemption requests in line with internal and regulatory procedures.
- Observe and flag fraud patterns or related account activity.
- Communicate user feedback and trends to Product, Marketing, and Operations.
- Look for ways to improve the customer experience process.
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