Customer Success Associate - Managed WordPress Hosting
New
H
Hosting.comWeb hosting
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role.
- Required Skills
- Customer SuccessAccount ManagementCRMCustomer support
Requirements
- Have 2+ years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role.
- Have experience in web hosting, technology, digital services, or a related industry.
- Have a good working knowledge of web hosting and WordPress infrastructure.
- Understand web servers, databases, DNS, SSL, caching, CDNs, and website performance.
- Be familiar with managed WordPress hosting, shared hosting, VPS, and cloud hosting.
- Have strong interpersonal, communication, and relationship-building skills.
- Be able to understand customer hosting requirements and communicate effectively with technical teams.
- Have strong organizational skills and experience with CRM or customer management systems.
- Bring a proactive approach to customer engagement and problem prevention.
- Have commercial awareness and the ability to recognize relevant customer growth opportunities.
Responsibilities
- Build and maintain trusted, long-term relationships with assigned customers.
- Engage customers through regular check-ins, account reviews, and ongoing communication.
- Manage a portfolio of existing accounts, research customer businesses and hosting environments, and develop account plans for priority customers.
- Monitor customer satisfaction, support history, engagement, and hosting requirements to identify concerns and churn indicators.
- Coordinate with Support and technical teams to address customer concerns and follow up after significant support issues or service changes.
- Discuss hosting requirements, website performance, migrations, reliability, and scalability with customers.
- Identify opportunities for additional hosting services, upgrades, and website migrations, and collaborate with Sales and Technical Sales on qualified opportunities.
- Maintain accurate CRM records, customer notes, engagement history, and account plans.
- Share customer feedback and recurring issues internally, and report on satisfaction, retention risks, engagement, and opportunities.
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