Remote Customer Support Specialist
New
F
FoundeverCustomer support
Source API remote eligibility restrictions: BulgariaFull-Time
Salary not disclosed
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Job Details
- Languages
- Very good command of spoken Slovenian (C1-C2); good command of spoken English (C1-C2)
- Required Skills
- Customer serviceCustomer support
Requirements
- Have a very good command of spoken Slovenian (C1-C2).
- Have a good command of spoken English (C1-C2).
- Contact center or customer-facing experience is beneficial.
- Adapt quickly to changes in products, processes, and technology.
- Have a proven track record of excellent attendance and time-keeping.
- Have good computer literacy.
Responsibilities
- Respond to and resolve consumer queries by phone calls and emails.
- Make decisions to resolve customer contacts.
- Provide customers with advice and information about clients' products and services.
- Handle customer inquiries promptly and correctly, escalating when required by predefined rules.
- Understand customer needs and provide solutions in line with key performance indicators.
- Navigate multiple systems and update electronic records promptly and accurately.
- Provide support to colleagues and work together as a team.
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