Senior Support Engineer
New
E
ExeevoLife Sciences CRM
Workable workplace: remote; Workable locations: United Kingdom, United KingdomContractSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of proven functional expertise in Microsoft Dynamics CRM
- Required Skills
- Microsoft DynamicsMicrosoft ExcelCustomer support
Requirements
- Bring 5+ years of proven functional expertise in Microsoft Dynamics CRM.
- Hold a bachelor's degree in any field.
- Preferably hold or be pursuing Microsoft Dynamics CRM certifications.
- Have demonstrated experience with user configurations and data import/export processes.
- Be proficient in debugging applications.
- Have a fundamental understanding of database technologies.
- Have advanced proficiency in Microsoft Excel, including formulas and pivot tables.
- Bring strong customer service orientation and the ability to grasp technical concepts quickly.
- Have strong communication, interpersonal, and problem-solving abilities.
- Familiarity with XRM Toolbox is a plus.
Responsibilities
- Serve as the go-to expert for the Microsoft Dynamics 365 CRM platform.
- Provide in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models.
- Take ownership of technical issues, understand customer needs, and use the escalation process for complex resolutions.
- Manage and prioritize support requests from a large user base.
- Troubleshoot and resolve incidents and problems via phone, email, and remote meetings within defined SLAs.
- Collaborate with engineering and product delivery teams to understand product functionality and project requirements.
- Contribute to project management and support service management activities as needed.
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