Business Analyst – ServiceNow SOMT
New
J
JobgetherTelecommunications service management
Remote position based in India.Full-TimeSenior
Salary1,200,000 - 1,500,000 INR per year
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Job Details
- Experience
- At least 5 years of professional experience in business analysis, preferably within IT services and service management environments.
- Required Skills
- Business AnalysisStakeholder management
Requirements
- At least 5 years of professional experience in business analysis, preferably in IT services and service management environments.
- Expertise in ServiceNow SPM and SOMT, including assessing, configuring, or optimizing platform capabilities.
- Knowledge of Agile/Scrum methodologies and experience facilitating Agile ceremonies and coordinating delivery activities.
- Hands-on experience managing User Acceptance Testing, validating business requirements, and coordinating issue resolution.
- Ability to gather stakeholder requirements and translate business needs into technical specifications.
- Understanding of telecommunications service management principles and the end-to-end telecom order lifecycle.
- Familiarity with TM Forum standards and frameworks, particularly eTOM, OSS, and BSS, is advantageous.
- Analytical and problem-solving skills to assess complex workflows, identify operational gaps, and recommend improvements.
- Ability to collaborate across business and technical teams.
- Structured, detail-oriented approach to delivering solutions that support business objectives.
Responsibilities
- Lead business analysis and requirements definition for ServiceNow SPM and SOMT functionalities.
- Gather, document, and validate stakeholder requirements, translating them into business requirements and technical specifications.
- Facilitate Agile/Scrum ceremonies, including sprint planning and reviews.
- Plan and manage User Acceptance Testing, coordinating stakeholders and validating solution functionality.
- Act as a liaison between business stakeholders, development teams, and cross-functional partners throughout delivery.
- Apply TM Forum standards and frameworks, including eTOM, OSS, and BSS, to service management workflows where applicable.
- Analyze the end-to-end telecom order lifecycle and recommend improvements to order fulfillment.
- Support implementation, deployment, and adoption of ServiceNow solutions in the telecommunications domain.
- Assess service management processes and align solutions with operational goals.
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