Contact Center Customer Experience Specialist

New

U.S. BankBanking

This role is designated as U.S. home-based remote.Full-TimeMiddle

SalaryPay Range: $20.00 - $22.50

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Job Details

Experience: Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience
Required Skills: Microsoft OfficeProblem SolvingCustomer serviceNegotiationTime ManagementMultitasking

Have a high school diploma or equivalent.
Typically have a minimum of nine months of Contact Center customer service training/experience.
Typically have 18 months of prior customer service or related experience.
Have successfully completed specialized skill training.
Demonstrate effective problem-solving and negotiation skills.
Be able to navigate multiple computer systems and applications and use search tools to find information.
Have time management skills and the ability to multitask.
Have experience interacting positively with unsatisfied customers.
Speak clearly, articulately, and accurately, using a pleasant tone and common conversational courtesies.
Have computer navigation skills and proficiency with software packages including Microsoft Office applications.

Respond to customer inquiries, requests, and problems by telephone or email.
Process customer inquiries using multiple systems and provide information on accounts.
Research and resolve customer problems and errors, including those related to fraud support and internet operations.
Obtain knowledge of products, services, rates, terms, fees, applicable regulations, systems, and procedures.
Act as a liaison between customers and U.S. Bank departments to resolve complex customer or technology issues.
Ask questions to understand customer concerns and financial needs.
Present customers with options for making their banking easier and more convenient.

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