Product Support Specialist CSR
New
1
1840 & CompanyCustomer support
Source API remote eligibility restrictions: Philippines, 9:00 am EST - 6 pm ESTFull-TimeMiddle
Salary2.48 USD per year
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Job Details
- Languages
- Fluent in both English both spoken and written.
- Experience
- A minimum of 3 years of customer service/ technical support experience, preferably in a contact center or similar environment.
- Required Skills
- Customer serviceComputer skillsZendeskTechnical support
Requirements
- Have a minimum of 3 years of customer service or technical support experience.
- Contact center or similar environment experience is preferred.
- Have experience using Zendesk.
- Be fluent in spoken and written English.
- Have a laptop or desktop with at least an i5 processor and 8GB RAM.
- Have a stable and reliable internet connection.
- Have strong computer skills and proficiency in various software applications.
- Demonstrate a commitment to customer service and a desire to help customers.
Responsibilities
- Interact with customers via email, online chat, and phone to address inquiries and concerns.
- Provide prompt and accurate responses to customer questions.
- Assist customers with account setup and account-related issues.
- Verify customer identities to maintain account security.
- Manage a high volume of customer interactions efficiently.
- Assess customer needs and take appropriate actions to support their satisfaction.
- Provide accurate, comprehensive information using appropriate tools and methods.
- Handle complaints, offer solutions within established timeframes, and follow up to ensure resolution.
- Maintain detailed interaction records, process customer accounts, and organize documents.
- Follow company communication procedures, guidelines, and policies while working toward performance goals.
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