Channel Order Processing Specialist - Japanese Bilingual
New
K
KMC SolutionsSaaS, channel operations
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- N3-N2 Japanese-Language Proficiency level and able to speak business Japanese level
- Experience
- 1-2 yrs experience in a Japanese related work; 2-3 years of operations experience
- Required Skills
- SalesforceSaaSZendeskServiceNow
Requirements
- Have 1–2 years of experience in Japanese-related work.
- Have Japanese-language proficiency at N3–N2 level and be able to speak business Japanese.
- Have 2–3 years of operations experience; SaaS or cloud company experience is preferred.
- Hold a bachelor’s degree or have equivalent experience.
- Prior order management experience is a plus.
- Working knowledge of Salesforce.com, Zuora, Zendesk, or ServiceNow is a plus.
- Be organized and detail-oriented, with the ability to manage multiple priorities.
- Be able to prioritize a high volume of orders during month- and quarter-end close.
- Be able to deliver accurate work while managing deadlines in a fast-paced environment.
Responsibilities
- Process channel orders from distributors, direct resellers, and carriers.
- Process order provisioning quotes for distributor and reseller transactions.
- Check purchase orders and quotes for completeness and accuracy.
- Process orders on time, follow up as needed, and adhere to defined SLAs.
- Track orders and provide order confirmations to external partners.
- Take action to resolve outstanding purchase order and quote issues.
- Respond to Channel Order tickets in Zendesk within defined SLAs.
- Resolve Order Processing ServiceNow tickets from internal teams.
- Contribute to process and workflow improvements.
- Support month- and quarter-close activities and ad hoc assignments.
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