Salesforce Engagement Manager
New
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NeuraFlash, Part of AccentureSalesforce consulting
Location: Remote - United StatesFull-TimeManager
Salary94,400 - 266,300 USD per year
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Job Details
- Experience
- 10+ years of consulting experience; 5+ years leading complex customer engagements or solution workstreams of 15+ team members; 5+ years of experience architecting, selling, and delivering Salesforce solutions
- Required Skills
- Salesforce
Requirements
- Have 10+ years of consulting experience across solution architecture, pre-sales advisory, and client-facing leadership for iterative software development initiatives.
- Have 5+ years leading complex customer engagements or solution workstreams involving teams of 15+ members.
- Bring direct accountability for solution strategy, technical direction, and stakeholder alignment.
- Have 5+ years architecting, selling, and delivering Salesforce solutions across Salesforce clouds.
- Demonstrate deep expertise in Contact Center or Salesforce solution design, including Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, or integrated CCaaS ecosystems.
- Bring pre-sales experience in discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders.
- Have hands-on experience designing end-to-end architectures across requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness.
- Understand the full SDLC and program governance, including communicating technical risks, architectural decisions, and roadmap tradeoffs.
- Have experience shaping and managing cross-functional teams of developers, technical architects, business analysts, and QA resources.
- Demonstrate commercial acumen in creating SOWs, Level of Effort estimates, and Change Orders, and supporting sales motions.
- Be able to lead executive conversations, whiteboard future-state architectures, create roadmaps, and influence decisions.
- Preferred: advise customers on agentic transformation and translate AI capabilities into recommendations, adoption strategies, and customer-specific roadmaps.
Responsibilities
- Develop, own, and manage customer relationships across the portfolio from a delivery perspective.
- Oversee project teams and guide delivery, including escalations, quality, compliance, client satisfaction, and project or program direction.
- Advise customers on outcomes and identify further transformation opportunities.
- Participate in sales cycles by building prospect rapport and understanding scope, estimates, and staffing needs.
- Collaborate with Sales on account growth and expansion plans.
- Transition customers from sales to delivery through SOW reviews, kickoff role definition, kickoff facilitation, and client onboarding.
- Coordinate project staffing with operations, staffing teams, and business-unit leadership, managing staffing risks.
- Drive internal initiatives in solution delivery capabilities, enterprise delivery methodology, and reusable assets.
- Contribute at a leadership level and support company growth and scale.
- Advise customers on agentic transformation, customer readiness, use cases, and adoption strategies.
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