Patient Onboarding Associate - Call Center
New
L
LunaPhysical therapy
We are currently only able to hire in select U.S. states due to employment and tax requirements. To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office., Pacific Time (PST), Central Time (CST), and Eastern Time (EST) shifts are available.Part-TimeJunior
Salary16 USD per hour
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Job Details
- Experience
- Office Admin experience, 1 year required; Call/Contact center or other high call volume experience, 1 year preferred
- Required Skills
- Customer serviceMultitaskingGoogle WorkspaceData entry
Requirements
- Have one year of office administration experience.
- Have a high school diploma or equivalent.
- Be proficient with Google Suite.
- Demonstrate customer service and interpersonal communication skills.
- Be highly detail-oriented.
- Be able to multitask in a fast-paced work environment.
- Have reliable, high-speed internet and a backup internet option.
- Maintain a distraction-free home workspace.
- Call/contact center or other high-volume call experience is preferred (one year).
Responsibilities
- Deliver customer service in a fast-paced, metrics-driven call center environment.
- Manage patient registration, scheduling, and rescheduling.
- Communicate with healthcare providers.
- Collect and document patient demographics, medical history, insurance, and appointment information.
- Handle inbound and outbound calls and emails with empathetic, solution-focused support.
- Navigate multiple systems to perform data entry, screen sharing, and patient guidance.
- Adapt to changing processes, technology, and business priorities.
- Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
- Meet established quality, productivity, and performance expectations.
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