Call Center Representative
G
Gainwell TechnologiesHealthcare services
United StatesFull-TimeJunior
Salary29,100 - 41,600 USD per year
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Job Details
- Experience
- 2 or more years of customer service experience in any industry
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceWritten communication
Requirements
- Have 2 or more years of customer service experience in any industry.
- Know basic help desk software, computer software, and Microsoft Office applications.
- Use strong problem-solving skills to bring inquiries to effective resolution.
- Demonstrate strong customer service skills.
- Communicate professionally in writing and orally when responding to inquiries.
- Understand your role on a team and identify the correct stakeholders to consult.
Responsibilities
- Provide knowledgeable responses to basic client questions and escalate more complex cases to appropriate staff.
- Solve client problems, update account history, and follow up to confirm inquiries or requests are resolved.
- Adhere to client SLAs and consistently meet production targets.
- Collaborate with team members, management, and clients to resolve inquiries.
- Cross-train new resources in customer service processes.
- Review and recommend changes to procedures and workflow to process client inquiries more efficiently.
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