Sr. Systems Developer

New

TrueIT support

United StatesFull-TimeSenior

Salary not disclosed

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Job Details

Experience: 3-5 years of experience in a support, technical, or customer service role
Required Skills: Project ManagementSalesforceTroubleshooting

Bachelor's degree or equivalent experience in IT, Business, or a related field.
3-5 years of experience in a support, technical, or customer service role.
Proficiency in troubleshooting, ticketing systems, and system vendors.
Project management experience.
Strong attention to detail and analytical skills.
Ability to work under pressure to meet deadlines and adapt to changing conditions.
Experience giving and receiving constructive feedback.
Experience mentoring or leading teams remotely is preferred.
CompTIA A+, Cisco Certified Network Associate (CCNA), or Apple Certified Support Professional (ACSP) certifications are a plus.
Experience supporting software products, SaaS platforms, or technical environments is preferred.
Experience with Salesforce, Conga, and/or Domo is preferred.
Experience with Apple products and Google Applications is preferred.

Diagnose and troubleshoot issues, providing advanced technical solutions and guidance.
Collaborate with departments and stakeholders on product development, troubleshooting, implementations, and quality assurance.
Respond to tickets promptly and escalate issues when needed.
Support projects within product development and escalate critical issues to management.
Monitor IT tickets, resolution times, and internal feedback to assess quality.
Train and mentor junior team members on escalations, processes, and procedures.
Identify workflow improvements and recommend data-based solutions.
Create support procedures and document solutions, FAQs, and best practices.
Analyze data, metrics, and procedures to identify gaps in IT systems and processes.

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