Commercial Excellence Manager
New
C
CHEPSupply chain logistics
Source API remote eligibility restrictions: United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisSalesforceChange ManagementCRM
Requirements
- Have a bachelor's degree or equivalent relevant business experience.
- Demonstrate knowledge of commercial processes and CRM-enabled sales execution.
- Bring strong analytical, process design, communication, and stakeholder management capabilities.
- Have experience in commercial excellence, sales operations, business process improvement, CRM product ownership, commercial analytics, change management, or business transformation.
- Have experience designing, documenting, and improving end-to-end commercial processes.
- Have experience supporting Salesforce or a comparable CRM platform as a business owner, process owner, or advanced business user.
- Have experience developing or operating funnel governance, pipeline reviews, commercial reporting, and performance cadences.
- Be able to translate business needs into requirements and partner with technical teams through design, testing, and deployment.
- Have experience leading cross-functional initiatives and driving adoption without direct authority.
- Have experience using data and stakeholder feedback to diagnose issues, prioritize improvements, and measure outcomes.
- Experience in CPG, supply chain, logistics, or a related B2B environment is listed.
Responsibilities
- Own and improve commercial processes and key indicators, including opportunity management, funnel governance, activity management, and CRM-enabled selling.
- Embed customer management practices using alerts, insights, and intervention playbooks to help teams address customer risks, needs, and growth opportunities.
- Own funnel governance standards, metrics, decision criteria, and reporting requirements for consistent sales reviews.
- Design commercial workflows and drive CRM and process adoption through communications, training support, playbooks, and feedback loops.
- Monitor data quality and process adherence, identify systemic gaps, and coordinate corrective actions with partners.
- Simplify seller workflows, reduce administrative burden, and improve the seller experience.
- Support adoption of commercial tools, reporting, and digital- and AI-enabled selling capabilities.
- Coordinate cross-functional delivery and manage a prioritized commercial excellence roadmap.
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