Patient Communications Representative
New
C
CorroHealthHealthcare collections
This position is 100% remote. Must reside in the United States.Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Must have 1 year of healthcare work experience. Minimum of six months’ work experience in a call center environment. One year preferred.
- Required Skills
- Problem SolvingNegotiationHIPAA
Requirements
- High school diploma or equivalent.
- At least 1 year of healthcare work experience.
- At least 6 months of call center work experience; 1 year is preferred.
- Windows PC experience.
- Basic keyboarding skills.
- Previous sales or customer service experience.
- Effective written and verbal communication and strong listening skills.
- Good mathematical skills, including calculator skills.
- Negotiation, counseling, and problem-solving skills.
- Organizational skills and ability to meet deadlines and production goals.
- Ability to work flexible day, evening, and weekend hours as required.
- Ability to learn the company collections computer and phone systems.
Responsibilities
- Communicate with patients regarding repayment of medical debt.
- Provide customer service to patients resolving medical account balances.
- Profile patients and obtain and update demographic and financial information.
- Negotiate payment arrangements with patients.
- Place outbound calls and accept inbound calls using the company telephone system.
- Research accounts, document findings, and route accounts through appropriate client workflows.
- Use job aids and crosswalks to answer patient questions and resolve accounts.
- Maintain clear, accurate documentation of account attempts and contacts.
- Work accounts in accordance with client standards and applicable federal and state regulations.
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