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Customer Service Associate Representative - Accredo

Customer Service Associate Representative - Accredo

New
T
The Cigna GroupSpecialty pharmacy
Remote Opportunity - Must live in Arizona, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon., Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST.Full-TimeEntry
SalaryFor this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.
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Job Details

Experience
No experience required, but 1+ years of healthcare customer service experience preferred.
Required Skills
Microsoft Office SuiteProblem SolvingTime Management

Requirements

  • Have a high school diploma or equivalent.
  • Bring 1+ years of healthcare customer service experience if available; this experience is preferred, not required.
  • Be able to work effectively in a high-volume call center environment.
  • Adapt to changing call types, processes, and procedures.
  • Use strong problem-solving skills to analyze situations and identify solutions in real time.
  • Have strong written and verbal communication skills.
  • Be organized and have excellent time-management abilities.
  • Use Microsoft Office Suite and navigate multiple systems simultaneously.
  • Be available during the contact center hours listed: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST.
  • Have reliable internet connectivity and a dedicated, distraction-free workspace.
  • Attend 100% of the paid 8-week virtual training and work the assigned schedule during the first 90 days.
  • Be able to remain focused while taking back-to-back calls, sit for extended periods, and work at a computer throughout each shift.

Responsibilities

  • Answer inbound phone calls in a high-volume contact center with professionalism and efficiency.
  • Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution.
  • Follow structured workflows and remain available for continuous call-taking until designated breaks.
  • De-escalate concerns and provide empathetic solutions within standard operating procedures.
  • Maintain patient confidentiality and comply with healthcare regulations.
  • Meet monthly performance metrics and participate in ongoing training and feedback.
View Full Description & ApplyYou'll be redirected to the employer's site
For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.
Apply Now