Client Relationship Manager
New
C
Cardinal HealthSpecialty pharmacy services
All U.S. residents are eligible to apply to this position. You will work remotely, full-time., 7am - 7pm CT; new hire training 8:00am-5:00pm CT the first week of employmentFull-TimeManager
Salary82,100 - 105,480 USD per year
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Job Details
- Experience
- Min 5 years related client services experience, preferred; Min 5 years’ experience in managing complex program activities with high accountability, preferred
- Required Skills
- Project ManagementClient relationship management
Requirements
- At least 5 years of related client services experience preferred.
- At least 5 years of experience managing complex program activities with high accountability preferred.
- Bachelor’s degree preferred.
- Demonstrated product knowledge in the business area.
- Ability to travel less than 25%.
- Flexibility to work a scheduled shift between 7am and 7pm CT.
- Attend mandatory new-hire training from 8:00am to 5:00pm CT during the first week.
- Maintain a dedicated, quiet, private, distraction-free remote work environment with high-speed internet.
- Provide a secure, hardwired broadband connection meeting the stated speed and ping requirements; dial-up, satellite, Wi-Fi, and cellular connections are not acceptable.
- Work full-time, 40 hours per week.
Responsibilities
- Review program activities with clients weekly, monthly, and quarterly.
- Attend program and client meetings and document key points and decisions.
- Monitor program activities and associated IT projects, including due dates and responsible parties.
- Follow up on meeting action items and solicit updates from task owners.
- Maintain activity timelines, report progress and delays, and manage deliverables to schedule.
- Coordinate cross-functional teams and facilitate communication with external clients.
- Escalate delayed activities to program leadership when owners repeatedly miss deadlines or are unresponsive.
- Manage contract amendments and project change requests for clients.
- Present current and future program expectations in weekly client leadership meetings and quarterly business reviews.
- Manage client access to internal applications, client-facing data reports, and third-party data streams.
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