Customer Engineer, APAC
O
OpenRouterAI infrastructure
Remote (APAC), Flexible overlap with US colleagues for planned training, team meetings, and important customer handoffs.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms.
- Required Skills
- Software DevelopmentRESTful APIs
Requirements
- Have 5+ years of experience as a Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS, API, or infrastructure platforms.
- Bring hands-on experience in software development, APIs, or cloud infrastructure.
- Be able to read and debug code and troubleshoot API integrations.
- Explain complex technical concepts to varied audiences and present effectively.
- Demonstrate problem-solving skills and the ability to architect solutions under pressure.
- Be willing to balance pre-sales work with technical adoption, account health, and initial support responsibilities.
- Be able to operate autonomously as a foundational regional contributor and collaborate with a globally distributed team.
- Maintain flexible overlap with US colleagues for planned training, team meetings, and important customer handoffs.
- Experience in sales engineering related to AI/ML technologies, LLMs, or machine-learning platforms is a plus.
Responsibilities
- Lead technical discovery calls to understand prospects’ AI/ML architecture, use cases, and requirements, and assess technical fit across API integration, model requirements, data residency, and compliance.
- Develop expertise in OpenRouter’s products and solutions, design customized demonstrations, and manage proof-of-concept environments.
- Partner with account executives throughout the sales cycle, respond to proposals and technical questions, and present at customer meetings, QBRs, and executive briefings.
- Address technical objections and competitive positioning, and support negotiations on technical terms, SLAs, and implementation timelines.
- Provide Product and Engineering with feedback on feature requests, competitive gaps, and market requirements.
- Support technical onboarding and adoption for APAC customers and partner with US-based teams on account health, technical blockers, and adoption risks.
- Assist customers with technical issues during APAC business hours, including API and code-level debugging and minimal reproductions.
- Hand off deeper investigations or off-hours coverage to US-based Support and Engineering.
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