Associate Account Manager
New
E
EverbridgeCommunications software
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum of 1-3 years of dedicated, successful sales, account management, sales engineer, or relevant experience.
- Required Skills
- SalesforceOrganizational skillsPresentation skillsAccount Management
Requirements
- Hold a BS or BA in a relevant field, or have applicable experience.
- Have 1–3 years of dedicated, successful sales, account management, sales engineering, or relevant experience.
- Have a verifiable history of meeting and exceeding sales quotas.
- Demonstrate skills in promoting and maintaining customer satisfaction.
- Bring strong presentation, organizational, and planning skills.
- Have excellent verbal and written communication skills.
- Have solid technical acumen.
- Be able to work independently or as part of a team.
Responsibilities
- Cultivate customer relationships by assessing needs, understanding business requirements, and managing expectations.
- Identify account expansion opportunities and collaborate with the sales team to close sales of additional products or services.
- Expand customer use of products and services through professional services.
- Review customer usage and service case activity to identify and mitigate risks and adoption issues.
- Escalate customer-related issues and assist the Technical Support team with resolution.
- Schedule regular customer success reviews and share product and service best practices.
- Build expertise in the assigned vertical, Everbridge products, and customers’ business strategies and operations.
- Use Salesforce.com consistently to manage accounts.
- Meet or exceed renewal and growth sales objectives and monthly key performance indicators.
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