Customer Experience Advocate
J
Jerry.aiInsurance technology
Full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VAFull-Time
SalaryFor sales path: Hourly wage of $19.00 - 21.00 plus uncapped commissions; For service path: Hourly wage of $19.00 - 21.00
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- Bring prior experience in customer service, sales, or hospitality; this is a plus but not required.
- Demonstrate a friendly and positive attitude.
- Be willing to work as part of a team.
- Have a strong work ethic.
- Have strong problem-solving skills.
- Have strong communication skills.
Responsibilities
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies, and from policyholders who need changes.
- Identify customer needs, including coverage gaps, eligible discounts, and upcoming renewal increases.
- Help customers navigate the app and understand the available insurance products.
- Match customers with appropriate coverage from the insurance company panel.
- Process service requests involving vehicles, drivers, lienholders, and policy documents.
- Solve problems that prevent customers from getting the right coverage.
- Share customer feedback and suggestions with the team to inform product improvements.
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