Customer Experience Advocate
New
J
Jerry.aiInsurance technology
Full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VAFull-Time
SalaryFor sales path: Hourly wage of $19.00 - 21.00 plus uncapped commissions * Our most successful team members typically earn $100,000+ per year. For service path: Hourly wage of $19.00 - 21.00
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingCustomer serviceCustomer support
Requirements
- Prior work experience in customer service, sales, or hospitality is a plus, but not required.
- Bring a genuinely friendly and positive attitude.
- Be willing to work as part of a team.
- Demonstrate a strong work ethic.
- Use strong problem-solving skills.
- Obtain a P&C insurance license; the company will pay for the license if you do not have one yet.
Responsibilities
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies, and from policyholders requesting changes.
- Identify customer needs, coverage gaps, eligible discounts, and upcoming renewal increases.
- Match customers with suitable options from a panel of insurance companies.
- Learn the app and guide customers in using it.
- Solve problems that prevent customers from obtaining appropriate coverage.
- Process service requests involving vehicles, drivers, lienholders, and policy documents.
- Share customer feedback and suggestions to help improve the product.
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