Customer Experience Agent
New
W
WhatnotLive commerce
Team members in this role must live within commuting distance of our Phoenix, AZ hub.Full-TimeEntry
Salary$24.04 – $28.85 per hour • Offers Equity
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Job Details
- Experience
- 2+ years of Support experience handling email and/or chat services.
- Required Skills
- Problem SolvingCustomer serviceZendeskCustomer support
Requirements
- Be available to work weekends.
- Have 2+ years of support experience handling email and/or chat services.
- Understand ecommerce and marketplace operations.
- Have experience with customer-facing systems such as Zendesk, Kustomer, or Intercom.
- Bring a customer-first approach to serving customers.
- Be a proactive problem-solver and process-improver.
- Knowledge of collectibles is a plus.
- A bachelor's degree or college experience is preferred.
- Previous startup experience is a plus.
Responsibilities
- Interact with buyers and sellers to support a positive customer experience.
- Resolve customer issues involving payments, orders, shipments, and general questions in a high-quality and timely manner.
- Develop expertise in Whatnot’s product, processes, and systems to drive positive outcomes for users.
- Work with other departments to troubleshoot, research, and resolve open questions.
- Identify opportunities to eliminate repeat contacts and improve the overall customer experience.
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