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Senior Operations Manager, Retail & Wholesale

Senior Operations Manager, Retail & Wholesale

New
I
ImmortalsCPG operations
Workable workplace: remote; Workable locations: United StatesFull-TimeManager
Salary$125-175k + equity + benefits
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Job Details

Experience
4–7 years in retail/wholesale operations, customer supply chain, or channel operations at a CPG or D2C brand

Requirements

  • Have 4–7 years of experience in retail/wholesale operations, customer supply chain, or channel operations at a CPG or D2C brand.
  • Have direct experience with EDI, retailer PIM/vendor portals, and ERP systems.
  • Have a track record owning a retail account’s operational relationship, including fill rate, chargebacks, and sell-through.
  • Collaborate across Inventory, Logistics, Systems, Compliance, Purchasing, and Sales on a weekly basis.
  • Bring spreadsheet and analytics fluency for sell-through and shelf-performance tracking.
  • Experience building and refining operational processes in a fast-scaling environment is preferred.
  • Experience supporting a brand’s expansion into new retail or wholesale accounts is preferred.
  • Familiarity with case pack and compliance requirements for national retail accounts is preferred.

Responsibilities

  • Own day-to-day operational execution across retail and wholesale/distributor accounts.
  • Track sell-through and shelf placement performance by account, flag risks, and recommend action.
  • Coordinate retail and wholesale requirements across Inventory, Logistics, and Systems, including EDI, PIM/vendor data, case pack compliance, and purchase order execution.
  • Own EDI health for each account, including testing, exception handling, and ongoing accuracy.
  • Maintain retailer PIM and vendor-portal data, including SKU dimensions, weights, images, and copy.
  • Track fill rate, on-time shipment, and chargeback exposure, and partner with Compliance and Quality to resolve issues.
  • Oversee warehouse execution for retail and wholesale orders, coordinating pick, pack, and label accuracy with the DC/3PL team.
  • Provide sell-through visibility and support operational performance across retail and wholesale accounts.
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$125-175k + equity + benefits
Apply Now