IT Support Specialist

New

Transition Technologies MSIT support

Locations: Polska, ., Polska, Country code: PLFull-TimeSenior

Salary not disclosed

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Job Details

Hold a Salesforce Certified Platform App Builder certification.
Hold a Salesforce Certified Service Cloud Consultant certification.
Hold a Salesforce Certified Administrator certification.
Hold the Conga (Salesforce-based) 201 CLM Essentials Administration Certificate.
Hold an AWS Certified Cloud Practitioner certification.
Hold an ITIL Foundation Certificate in IT Service Management.
Have knowledge of SQL.
Be able to provide level 1, 2, and 3 support.
Be able to actively participate in discussions with the business team.
Be able to find solutions to business team needs.

Migrate documents from legacy applications, including Salesforce or G-drive, into the contract lifecycle management application.
Create secure Box Storage for legacy applications and connect it to the new application for data transfer.
Help the business analyst consult with business teams about data structure in the new application.
Participate in consultations with business teams about processes and create processes, email alerts, and users in the new application.
Create connections between DocuSign and the new or legacy application and administer the application’s DocuSign account.
Coordinate setup and changes for SSO connections and certificates, and the Word 365 plugin.
Handle level 1, 2, and 3 support tickets in ServiceNow, including reporting, mass record modifications, and workflow bug investigation.
Test the application, business processes, integrations, and vendor bug fixes.
Escalate development issues to vendor support, create support tickets, and coordinate repairs with the vendor team.
Participate in user training and create training materials and tutorials.

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