Integration Manager & Technical Support Specialist

JobgetherFintech and payments

Based in PolandFull-TimeManager

Salary not disclosed

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Job Details

Languages: Fluent Russian and upper-intermediate to advanced English proficiency, approximately B2/C1
Experience: At least 1 year of experience in L2/L3 technical support
Required Skills: SQLGrafanaRESTful APIsJSONPostman

Have at least 1 year of experience in L2/L3 technical support, or a strong track record as a Senior Support Agent or Support Manager.
Bring experience ideally gained in fintech, crypto, payments, or a related technology environment.
Have hands-on experience with system logs and monitoring tools and be able to trace transaction errors to their underlying causes.
Understand client-server architecture, REST APIs, and JSON structures.
Be comfortable using Postman to validate API requests, investigate responses, and troubleshoot integrations.
Be able to perform root-cause analysis and develop remediation plans under time constraints.
Demonstrate attention to detail when managing technical configurations, access credentials, payment settings, and production environments.
Be proactive and self-directed in taking ownership of merchant issues.
Be able to learn technical documentation, systems, workflows, and product requirements quickly.
Remain effective under pressure when accuracy and response time are critical.
Have fluent Russian and upper-intermediate to advanced English proficiency, approximately B2/C1.
Be able to write concise incident reports and clearly present technical findings to technical and non-technical stakeholders.

Lead technical merchant onboarding by configuring integrations, payment routing, and payment methods across PSP, on/off-ramp, and card solutions.
Manage API access and system environments, including issuing API keys and establishing production-ready configurations.
Validate API requests and troubleshoot integration issues using Postman.
Investigate transaction incidents using JSON payloads, SQL queries, system logs, and monitoring data to identify root causes and remediation.
Use Grafana and other monitoring and observability tools to trace transaction errors across technical systems.
Replicate and isolate reported bugs to determine whether they originate on the merchant side or within the platform.
Triage technical issues and provide actionable escalations to Engineering.
Verify merchant configurations and integrations meet required standards before production launch.
Communicate technical findings to merchants and internal stakeholders and prepare concise incident reports.
Maintain accurate troubleshooting documentation and remain accountable for issues through resolution.

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