Lead Technical Operations Manager
New
D
Distribusion TechnologiesGround transportation
Workplace type: remote; Locations: Szczecin, HQ, Szczecin, Country code: PL; Workplace: Berlin, hybrid or Germany, remoteContractManager
Salary not disclosed
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Job Details
- Languages
- Fluent English communication skills.
- Experience
- 5+ years in 2nd/3rd-level technical support, IT analysis, or monitoring roles, including experience leading a team.
- Required Skills
- SQLJiraGrafanaPrometheusTechnical support
Requirements
- Have 5+ years in 2nd/3rd-level technical support, IT analysis, or monitoring roles.
- Have experience leading a team.
- Demonstrate coaching, providing direction, and developing team members.
- Bring root cause analysis and solution design capabilities.
- Have a product-oriented mindset with a risk-prevention focus.
- Be proficient in SQL and relational databases.
- Have experience predicting and preventing technical bottlenecks.
- Be familiar with Jira, Prometheus, Grafana, or New Relic (preferred).
- Bring cross-functional collaboration and stakeholder management skills.
- Have fluent English communication skills.
- Have experience with performance management, goal-setting, and constructive feedback.
Responsibilities
- Maintain high-level operational ownership across the team.
- Lead incident management and drive swift resolutions as the escalation point for complex issues.
- Conduct technical investigations and analyze data to validate hypotheses and identify optimizations.
- Review tech and product designs to identify and mitigate operational risks.
- Support strategic and operational projects and implement continuous improvements in products and systems.
- Build tools and processes that enhance team efficiency.
- Manage internal and external communications and act as the key liaison with cross-functional stakeholders and leadership.
- Coach, mentor, and provide day-to-day direction to team members.
- Set team goals, track performance, and deliver regular constructive feedback.
- Own team scheduling and on-call rotations, ensuring adequate coverage.
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