Contact Center Ride Success Agent
New
R
Ride HealthHealthcare transportation
Fully remote position in the United States; candidates must reside in the United States to perform this job., Shifts are scheduled between 8:00 a.m. and 9:00 p.m. ET and may include daytime, evening, and weekend hours.Full-Time
Salary16 - 18 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceCustomer serviceZendesk
Requirements
- Have a high school diploma or equivalent.
- Have broadband internet access with a minimum of 100 Mbps download and 20 Mbps upload.
- Be able to connect to the internet via ethernet cable.
- Have a private, dedicated, quiet workspace where you can work uninterrupted throughout your shift.
- Understand basic computer troubleshooting.
- Bring customer service experience dealing with customer issue management; this experience is encouraged.
- Be thorough in following SOPs to complete tasks.
- Be able to recognize trends and report them to upper management.
- Be available for shifts scheduled between 8:00 a.m. and 9:00 p.m. ET, which may include daytime, evening, and weekend hours.
Responsibilities
- Handle inbound and outbound calls for passengers, transportation providers, and clients.
- Schedule transportation needs for passengers and clients.
- Assist transportation providers by phone.
- Make outbound calls to passengers, client contacts, and attending facilities.
- Monitor and respond to chat.
- Use the proprietary platform and third-party transportation software such as Uber and Lyft to complete trip requests.
- Use Five9, Salesforce, and Zendesk to complete trip requests.
- Follow SOPs and recognize trends to report to upper management.
View Full Description & ApplyYou'll be redirected to the employer's site
