Contact Center Provider Services
G
Gainwell TechnologiesHealthcare administration
United States, 8:00AM – 4:30PM or 8:30AM – 5:00PM ESTFull-TimeJunior
Salary29,100 - 41,600 USD per year
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Job Details
- Experience
- 1–2 years of experience in customer service, preferably healthcare
- Required Skills
- Customer serviceMultitaskingActive listeningCRM
Requirements
- High school diploma or GED required.
- 1–2 years of customer service experience; healthcare experience preferred.
- Strong organizational and communication skills.
- High attention to detail and active listening skills.
- Ability to respond to member and provider concerns with empathy and clarity.
- Ability to multitask and navigate multiple systems simultaneously.
Responsibilities
- Engage with providers and members through inbound and outbound calls, email, live chat, and other platforms.
- Address inquiries with empathy, accuracy, and composure.
- Provide clear information aligned with company policies and procedures, and escalate complex issues when appropriate.
- Document interactions, feedback, and resolutions in the CRM or case management system.
- Share insights on recurring issues to support process improvement.
- Coordinate with team members and supervisors and route issues to appropriate departments.
- Meet or exceed KPIs for call quality, handle time, customer satisfaction, and adherence to scripts, quality standards, and scheduled work hours.
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