Schedule transportation needs for passengers and clients
Assist transportation providers via phone calls
Perform outbound calls to passengers, client contacts, and facilities
Monitor and respond to chats
Utilize proprietary platform, third-party software (Uber/Lyft), and tools like Five9, Salesforce, and Zendesk to complete trip requests
SalesforceCustomer serviceTroubleshooting+1 more
About Ride Health
Ride Health transforms access to healthcare for vulnerable populations. We partner with healthcare organizations and transportation providers across all 50 U.S. states. Our platform coordinates over 35,000 local non-emergency medical transportation providers, ensuring patients get to appointments. We blend technology with a human touch to solve critical transportation barriers. This creates better access, improved efficiencies, and lower costs for care.
How We Work
You will join a fully remote team, working from anywhere in the United States. We foster a positive culture that values work-life balance and individual contributions. Collaboration happens in open channels, and we empower you to take ownership. We seek an entrepreneurial spirit, eager to contribute to our company's success. Your commitment to quality standards directly impacts our client relationships.
Engineering at Ride Health
Our proprietary platform is at the core of our operations. It handles everything from ride requests and trip assignments to billing. We integrate with major third-party transportation software like Uber and Lyft, along with dispatch systems such as RoutingBox and WellRyde. Our tech stack features MySQL, Express.js, AngularJS, Node.js, and Twilio for robust communication. We host on AWS, ensuring scalability and reliability for our growing network. Engineers here solve complex logistics problems that directly impact patient care.
Why Join Us
Make a profound impact, ensuring critical healthcare access for vulnerable patients.
Work fully remotely, maintaining excellent work-life balance from anywhere in the U.S.
Benefit from 100% company-paid medical, dental, and vision insurance for employees.
Grow your career with continuous learning and advancement opportunities.
Receive a 401k with a 4% fully vested employer match from day one.
Benefits & Perks
Competitive compensation ($16 - $18 per hour for Contact Center Ride Success Agents)
Fully remote work environment
Paid Time Off
Medical, Dental, and Vision insurance (100% company-paid for employees, generous contributions for dependents)
TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody (company-provided)
Life insurance, short-term disability, long-term disability (company-paid)
401k retirement savings plan with 4% fully vested employer match
Fully paid parental leave after 6 months of employment