Customer Support Coach
C
CloudbedsHospitality software
Location: Belgium; Greece; Morocco; Portugal; South Africa; SwitzerlandFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Native or Fluent in English; Native or Fluent in Spanish/Portuguese/French/German
- Experience
- 1+ years of hands-on, front-of-house hospitality operations experience at a hotel or resort; or more than 2 years of proven experience in the area
- Required Skills
- Problem SolvingCustomer serviceTroubleshootingCustomer support
Requirements
- Have at least 1 year of hands-on, front-of-house hospitality operations experience at a hotel or resort, such as Front Desk, Night Auditor, Guest Services, Revenue Manager, or Assistant Manager.
- Airline, event, or food-and-beverage-only experience does not meet the hospitality experience requirement.
- Alternatively, have a compatible graduation course or more than 2 years of proven experience in the area.
- Be native or fluent in English.
- Be native or fluent in Spanish, Portuguese, French, or German.
- Previous customer service or similar experience is a plus.
- Have excellent communication skills and a positive attitude.
- Have excellent problem-solving skills and emotional intelligence.
- Have strong learning agility.
- Be skilled with computers and systems.
- Have an excellent internet/Wi-Fi connection.
Responsibilities
- Assist existing hotel-property customers with daily use of the software.
- Resolve customer inquiries by phone, email, chat, or other support channels.
- Troubleshoot customer issues and make outbound calls for escalated issues.
- Build customer relationships with empathy to support loyalty, retention, and software adoption.
- Gather customer feedback and requirements for future software releases.
- Use training materials and attend company-wide online training sessions to stay current with system updates.
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