Spanish Customer Service Representative
New
S
Surgo (Pty) LtdCustomer service
Source API remote eligibility restrictions: South AfricaTemporary
SalaryR22,000 per month; R1,500 Performance Incentive; R1,500 Loyalty Bonus (for completing the contract); Shift Allowance (for hours worked after 6pm)
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Job Details
- Languages
- Fluent in Spanish (written and spoken)
- Required Skills
- Problem SolvingCustomer serviceMultitasking
Requirements
- Be fluent in Spanish, both written and spoken.
- Have previous customer service experience.
- Demonstrate strong interpersonal and communication skills.
- Be able to multitask and work under pressure.
- Have excellent problem-solving abilities.
- Have solid IT proficiency.
- Be a team player with a positive, proactive attitude.
- Contact centre experience is desirable.
- Familiarity with high-end fashion brands or an interest in fashion is desirable.
- Experience with CRM systems and online support channels is desirable.
Responsibilities
- Deliver customer service by phone, email, social media, and live chat.
- Handle customer queries, complaints, returns, exchanges, and order status updates.
- Aim for first-contact resolution and keep customers informed.
- Meet and exceed personal KPIs and service level agreements.
- Update customer records with accurate, concise information.
- Raise operational issues and suggestions for improvement with management.
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