Support Trainer
D
DonorboxFundraising software
Fully remote based in United StatesFull-TimeJunior
Salary60,000 - 70,000 USD per year
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Job Details
- Experience
- 2+ years of experience in Customer Support, Onboarding, Customer Success, or L&D within a SaaS environment.
- Required Skills
- Customer SuccessZendeskCustomer support
Requirements
- Have 2+ years of experience in Customer Support, Onboarding, Customer Success, or L&D within a SaaS environment.
- Bring strong public speaking, presentation, and webinar hosting abilities.
- Be familiar with CRM systems.
- Be familiar with LMS platforms, such as TalentLMS.
- Be familiar with modern support ticketing software, such as Zendesk.
- Collaborate across Support, Product, and Product Marketing teams.
- Demonstrate attention to detail and the ability to manage multiple training schedules, documentation tasks, and client support sessions simultaneously.
Responsibilities
- Conduct recurring live new-hire training on product features, workflows, and internal tooling.
- Collaborate with key teams to help new hires reach operational readiness and target competency metrics.
- Conduct internal trainings, product demos, and feature walkthroughs for support and operational teams.
- Assist with enterprise client training sessions and high-value, multi-seat onboarding.
- Support customer-facing webinars and answer platform, technical, and Donorbox CRM questions during enablement sessions.
- Create and maintain LMS training modules, course materials, and knowledge-check quizzes.
- Build and deliver assessments to evaluate sales and support representatives' ability to demonstrate new products and features.
- Create, maintain, and publish Knowledge Base articles and keep training documentation in Confluence up to date.
- Prepare support documentation and internal training materials ahead of product rollouts.
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