WMS Implementation Engineer
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ShipHawkWarehouse software
Santa Barbara, CA (HQ) or Remote, U.S.Full-TimeMiddle
Salary85,000 - 110,000 USD per year
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Job Details
- Experience
- 2–3 years of hands-on experience implementing WMS software in customer-facing roles.
- Required Skills
- Project ManagementSQLJavascriptPostman
Requirements
- Have 2–3 years of hands-on experience implementing WMS software in customer-facing roles.
- Be proficient in SQL and able to write queries for data analysis and configuration validation.
- Have a strong understanding of warehouse operations, including receiving, picking, packing, and shipping.
- Have verbal and written communication skills and be able to simplify complex topics.
- Have organizational and project management skills, including the ability to manage multiple concurrent projects.
- Be self-motivated, collaborative, and able to work in a fast-paced, evolving environment.
- Experience implementing shipping, TMS, or logistics platforms is a plus.
- Familiarity with Oracle NetSuite or Acumatica is a plus.
- Working knowledge of HTML, CSS, APIs (Postman), or JavaScript is a plus.
Responsibilities
- Lead full-cycle WMS implementations for ShipHawk customers.
- Conduct discovery to identify receiving, picking, packing, and shipping requirements across domestic and international operations.
- Translate operational processes into ShipHawk workflows and configurations.
- Write and execute SQL queries for data validation, troubleshooting, and integration support.
- Identify gaps or enhancement opportunities and collaborate with Product and Engineering teams to resolve them.
- Recommend process improvements to help customers maximize ROI from ShipHawk.
- Guide customers through user acceptance testing and go-live readiness.
- Communicate with customer stakeholders and internal teams, then transition customers to Support after implementation.
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