Senior Product Manager - Vault CRM Service Center
New
V
Veeva SystemsLife sciences SaaS
United StatesFull-TimeSenior
Salary120,000 - 200,000 USD per year
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Job Details
- Experience
- 5+ years of product management experience in the Service/Contact Center or CCaaS software industry
- Required Skills
- AgileProduct Management
Requirements
- Have 5+ years of product management experience in the Service/Contact Center or CCaaS software industry.
- Research and understand customer and market requirements to develop short- and long-term product roadmaps and plans.
- Have experience developing configurable enterprise SaaS solutions in an agile environment.
- Have experience writing detailed user stories and managing a feature backlog.
- Demonstrate a track record of collaborating with engineering and QA to define, design, and deliver products.
- Be able to understand and communicate architectural requirements, preferences, and limitations.
- Have experience interacting with customers, development teams, and consulting teams, both local and remote.
- Be able to work independently in a fast-paced environment with little direct supervision.
- Have strong written, verbal, and formal presentation skills.
- Bring a strong sense of professional ethics.
- Experience with conversational AI, recommendation engines, or large language models (LLMs) is a nice-to-have.
- Prior exposure to the Veeva Vault Platform is a nice-to-have.
Responsibilities
- Own the strategy and delivery of functionality for service and contact center processes.
- Partner with the wider Vault CRM product management organization to incorporate service and contact center requirements into the core platform.
- Represent and evangelize the products as a subject matter expert for internal audiences, external customers, and market-facing communications.
- Translate service and contact center processes into detailed functional and technical specifications.
- Partner with the AI product management team to build agents that help service and contact center representatives use CRM.
- Work with UX, engineering, QA, and services teams to guide features from concept and design through global release and customer adoption.
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