Global Program Manager - Software Implementation
V
Veeva SystemsLife sciences software
Source API remote eligibility restrictions: United StatesFull-TimeManager
SalaryBase pay: $100,000 - $200,000
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Job Details
- Experience
- 12+ years in large-scale enterprise software program management
- Required Skills
- Stakeholder managementChange ManagementRisk Management
Requirements
- 12+ years in large-scale enterprise software program management.
- Consulting experience with a proven ability to lead large, complex customers.
- Track record of leading internal teams and partners to deliver measurable business results.
- Experience developing technology strategy and roadmaps for enterprise customers in healthcare or life sciences.
- Ability to interpret and evaluate information and influence at the executive level.
- Strong communication skills.
- Skills in problem resolution, negotiation, dealing with ambiguity, establishing effective processes, and influencing without authority.
- Typical travel is 25%, with travel potentially up to 50% based on customer requirements.
- Direct Pharmaceutical R&D experience, especially Clinical, Regulatory (RIM), or Pharmacovigilance (PV), is preferred.
- Veeva Vault implementation experience is preferred.
- SaaS implementation experience in the GxP space is preferred.
Responsibilities
- Lead strategic programs and ensure implementation methodology, timelines, scope, resources, and quality are managed.
- Drive customer success through risk, change, and escalation management.
- Manage customer stakeholders and help resolve issues throughout and beyond implementation.
- Coach and mentor project teams and build productive working relationships.
- Lead global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) for strategic accounts.
- Partner with IT and business executives to define deployment, governance, and transformation roadmaps.
- Plan post-deployment activities with Product Support and Customer Success, and engage with Product Management.
- Support implementation proposals and services contract negotiations.
- Coordinate Customer Success Manager activities to drive product value and adoption.
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